Privacy Statement

When we refer to “personal information” in this Notice, we mean any information about you that, alone or in combination with other information, identifies you or can be used to identify you (“Personal Information“). Personal Information does not include aggregated or de-identified information.

You consent that we collect the following types of Personal Information:

• When we create your customer account or when you create an account from our Website and use your account: As a Lion Electric customer, you will be able to access and manage certain information from an account we will create on your behalf and make available to you. As a company or individual who is not an existing Lion Electric customer, you will be required to create an account on our Website in order to purchase, lease or reserve a vehicle, vehicle parts or other vehicle-related items, in which case we will collect Personal Information such as your name, email address, company name, phone number, postal address, province where you are located and, when a payment is required, your payment information.
• When you use Lion Electric vehicles: Each of Lion Electric’s company vehicles and sold vehicles are equipped with vehicle tracking devices, sold and licensed to us by Geotab Inc., and which may collect Personal Information such as the driver’s identity, vehicle motor, battery, braking and electrical systems data; charging events and status; the enabling/disabling of various systems; diagnostic trouble codes; vehicle information number; vehicle speed; vehicle direction and vehicle location (together, “Telematic Data“). These vehicle tracking devices cannot be uninstalled or disabled, and Lion Electric will continue to have access to the Telemetry Data as long as the vehicles are operational.
• When we share information with third party service providers to provide and/or improve our services: we engage from time-to-time third-party service providers to assist in providing and improving our services. These third parties may have access to your personal information for the purpose of performing services on our behalf or improve our service offering. We have contracts in place with these third-party service providers to ensure that they handle your information in accordance with this Notice and applicable laws. These third-party service providers include the following:
  • Microsoft Dynamics: we utilize Microsoft Dynamics for customer relationship management (CRM) and customer acquisition purposes. We use Microsoft Dynamics’ customer acquisition tools for lead generation and customer-focused communications such as electronic newsletters and promotional content. Microsoft Dynamics adheres to a comprehensive privacy statement. For more information on how Microsoft Dynamics handles your data and on how to exercise your rights, please refer to their privacy statement on the Microsoft website. Information captured through Microsoft Dynamics include names, surnames, email addresses, phone numbers, job titles, company names, addresses and fleet sizes.
  • Zoho Desk: Zoho Desk is used for customer support and ticketing purposes. Zoho Desk follows strict privacy practices to protect your information. For details on how Zoho Desk manages your data and on how to exercise your rights, please review their privacy policy on the Zoho website. Information captured through Zoho Desk include names, surnames, emails, phone numbers, vehicle VIN numbers, vehicle-specific number of kilometers on the odometer, and any files provided to enhance the ticketing process.
  • FolksRH: we engage the services of FolksRH for human resources management and employee hiring purposes. FolksRH is a third-party service provider that adheres to stringent privacy practices. For more information on how FolksRH handles your data and on how to exercise your rights, please review their privacy policy on the FolksRH website. Information captured through FolksRH include names, surnames, emails, phone numbers, and any files provided for job application purposes (e.g., resumés, letters of intent).

• Information you provide to us:
  • You may contact us through our contact form on our Website, in which case we will collect your name, email, company name, phone number, province where you are located, and the information you include in your request.
  • When you respond to or attend one of our Events (including when you visit us at a trade show), we will collect Personal information such as your name, email address, company name, phone number, postal address and province where you are located.
  • When you apply for a job or work at Lion Electric, we will collect Personal Information including your name, address, education, employment history, information from your resume (CV) and references.

• Information automatically collected when you visit our Website: When you visit our Website, we collect certain information related to your device, such as your device’s IP address. We also use technologies such as cookies, which track your device’s interaction with our Website, including device identifier, browsing and location information. You can read more about the types of cookies we use and what we use them for below.
• Information collected when you visit one of our facilities: The perimeter of our facilities are equipped with video surveillance technology, which begin recording when a movement is detected.
• Exclusions: Personal Information does not include aggregated or de-identified information or business contact information, including your name, title, or business contact information.

We do not collect Personal Information for purposes other than those identified in this Notice, unless your consent is obtained, or as required or permitted by applicable law.

For information about opting-out from Lion Electric’s collection of your Personal Information, please refer to the section entitled Your Privacy Rights.